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Sending your timepiece for repair
 Where is the Official RAYMOND WEIL Service centre?
The Official RAYMOND WEIL Service centre is located at SWICO, Meadway, Haslemere, Surrey, GU27 1NN. Tel: 01428 656822
How do I send my watch for repair?
Can I order parts directly?
Consumers may order bracelets or straps and related products directly. Other parts (e.g., those relating to the movement, bezel, dial, etc.) may only be obtained in the course of repair work conducted by the RAYMOND WEIL UK Service centre. Contact the materials dept on 01428 656822 for ordering instructions.
NB: Intervention by unauthorised parties will automatically invalidate the International Guarantee of your watch.
How long will it take to repair my watch?
Upon receiving payment, it generally takes 5 to 7 business days, depending on the nature and complexity of the repair.
Payments made with a credit/debit card will speed up the process allowing the repair to be undertaken sooner.
Will I receive an estimate prior to my watch being repaired?
Customers will receive an estimate, within 5 business days via post. Repairs will not be undertaken prior to your payment clearing.
How much will it cost to repair my watch?
Please call us on 01428 656822 for prices
How will I pay for the repair service?
The fastest way to procced with your repair is to pay by credit/debit card. To do this call 01428 656822 with your estimate number. We also accept personal cheques. Payment must be received before repairs are undertaken.
Can my local jeweller change the battery or conduct other repairs?
We recommend sending your timepiece to SWICO, the only Official RAYMOND WEIL authorised repair centre in the UK. Repairs carried out by any other parties on a RAYMOND WEIL watch with a valid Guarantee Card will invalidate it.
Contact us on 01428 656822 for more information.
We cannot be held responsible for work carried out by other parties.
Can I personally bring my watch to the Service centre?
Yes, you are most welcome.
Opening hours are 09.30hrs - 16.00hrs, Monday to Friday
SWICO
Meadway
Haslemere
Surrey
GU27 1NN
Find us at multimap here.
Guarantee coverage
What is covered by the RAYMOND WEIL International guarantee?
Certificate of guarantee
We guarantee the RAYMOND WEIL watch described on the GUARANTEE CARD for a period of two years from its date of purchase. This guarantee, valid internationally, applies only to RAYMOND WEIL watches purchased at an approved RAYMOND WEIL dealer and whose GUARANTEE CARD has been filled in completely and correctly by the dealer.
The current guarantee covers defects in the watchs materials or resulting from manufacturing.
Not included in the guarantee:
- Battery, glass, non-metallic bracelet.
- Damage due to an accident, normal wear and tear, negligence, poor treatment or attempts to repair by unorthorised parties
- Loss or theft.
- All damage subsequently directly or indirectly attributable to the above-listed circumstances as well as to any inappropriate usage, lack of precision, malfunction or lack of conformity of the watch.
In case of defects covered by the guarantee, your watch will be repaired or replaced free of charge at the sole discretion of RAYMOND WEIL S.A.
In case of defects covered by the guarantee, we recommend that you send your RAYMOND WEIL watch by special delivery, carefully packed, to SWICO, RAYMOND WEIL'S UK service centre.
The watch must be accompanied by the duly completed GUARANTEE CARD.
Following repairs carried out under guarantee, the approved after-sales-service centre or dealer may invoice the return freight and insurance costs.
Unorthorised repairs will invalidate your guarantee.
What is wrong with my timepiece?
What is a movement maintenance and overhaul and why does my timepiece need one?
Over time the lubrication of the movement dries and as a result the performance of the watch will suffer. Regular servicing of the movement ensures that it remains well lubricated, any worn parts are replaced and that the watch performs accurately. The watch is then fitted with new seals, new crown and water-resistance tested.
We recommend that your watch should be serviced at least every 2½ to 3 years.
Why does my automatic timepiece stop after not wearing my timepiece for a while?
An Automatic is wound by the active movement of the wearers wrist. The longer the watch is worn, the more energy it will store. An automatic watch should be worn actively and continuously for at least 12 hours a day. If the wearer is inactive or takes the watch off regularly, the 42 hour power reserve will start to run down and eventually the watch will lose time.
To wind or restart your automatic
Carefully turn the crown away from you (clockwise) to wind up the movement. Between six and ten turns, depending on usage, i.e. more winds for less wear, should be sufficient.
What causes my quartz watch to be slow or my second-hand to "jump"?
How can I receive a catalogue or a current price list?
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